Highlights
ASA-KU Internal Conference: The ASA-KU Internal Conference was successfully held on 8th May 2026 under the theme "Shaping the Future
Access to Kenyatta University Student Achievement : Kenyatta University celebrates a remarkable achievement by one of our own! PhD student Wanja Wangondu fro
Say YES! to YOUR Future – Invitation to the bigg: Dear Final year students,YES! is excited to invite you to attend YES! (Youth Energy Summit) on 18th-20th
The Kenyatta University Business Students Associat: The Kenyatta University Business Students Association (KUBSA), held the Women in Business and Leadership
Academic Trip to Kitui: These are pictures for CRM third and fourth years students academic Trip to Kitui County on 12th and 13th
Post Workshop/Conference Participation Annual Repo: Dr. Hannah Bula, Dr. Perez Onono seated from the left and Dr. Isaac Kimunio and Dr. Jacob Omolo standing
Entrepreneurship Visit in Slovenia: GETM 4 project team after a visit at one of the Entrepreneurship ventures in Ljubljana- Slovenia   G
The 14th Magical Kenya Travel Expo 2024: The Magical Kenya Tourism Expo 2024 was officially opened on Wednesday, 2nd October, 2024 by His Excellen
2024 Ecowarrior Awards: We celebrate Dr. Shem Maingi for being the 1st runner-up at the 2024 Ecowarrior Awards, recognizing his o
Delegates of the YES! on the Road workshop held on: Delegates of the YES! on the Road workshop held on Friday, 11th October 2024 at KUCC Interaction Hall

 

Title/qualification: Doctor of Philosophy (Hospitality and Tourism Management)
Department: Hospitality & Tourism Management
Contact Address: P.O Box 43844-00100 Nairobi, Kenya
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Position: Lecturer
Google Scholar: John Kahuthu Gitau
ORCID ID: https://orcid.org/0000-0002-4182-4132
Area of Specialization: Hospitality and Tourism Management
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Publications

Refereed Journals

  • Gitau, J. K., Khayiya, R., & Maranga, V. (2024). Meaningful work and job burnout among frontline employees of classified hotels in Nairobi City County, Kenya: Does gender identity matter? Journal of Global Hospitality and Tourism, 3(1), 213–229. https://doi.org/10.5038/2771-5957.3.1.1032
  • Gitau, J. K., Maranga, V., & Khayiya, R. (2023). Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya. International Journal of Advanced Engineering and Management Research, 08(03), 131–156. https://doi.org/10.51505/ijaemr.2023.8310
  • Apreh, G., Gitau, J. K. & Agbenyeke, L. (2019). Work Design Characteristics as Drivers of Employee Job Satisfaction in Budget Hotels in Eastern Region of Ghana. Africa Development and Resources Research Institute (ADRRI) Journal, 28(3), 77-89.
  • Gitau, J. K. & Apreh, G. (2018). Aspects of Electronic Customer Relationship Management and Guest Satisfaction: A Perspective of Classified Restaurants in Nairobi City Kenya. International Journal of Research in Business, Economics and Management.
  • Gitau, J. K. & Njeri, S.M. (2017). Work-Placement Experiences and Post-Experience Behavioral Intentions of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Advanced Engineering and Management Research, 2(5), 1676 - 1691.
  • Gitau, J. K., Gesage, B. & Mugambi, R. (2017). Underlying Determinants of Career Decision Making of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Social Sciences and Information Technology, 3(4), 2091- 2106.

Conference/Workshop Papers

Conference Papers

  • Gitau, J. K. & Maranga, V. (2018). Service Climate and Job Commitment among Employees of Quick-Service Restaurants in Nairobi City, Kenya, presented at 2nd International Multidisciplinary Research Conference, Gretsa University, Thika.
  • Gitau, J. K., Nyokabi, K., & Karani, C.W. (2017). Customer Orientation of Service Employees and Guest Loyalty in Full-Service Restaurants in Thika Town Kenya, presented at 1st International Multidisciplinary Research Conference, Gretsa University, Thika.
  • Kathure, F.M. & Gitau, J. K. (2017). Influence of Service Convenience on Customer Loyalty in Commercial Banks: A Case Study of Equity Bank, Kirinyaga County Kenya, presented at 1st International Multidisciplinary Research Conference, Gretsa University, Thika.
  • Irungu, P. & Gitau, J. K. (2017). Perceived Price and Brand Image on Customer Loyalty in Fast Food Restaurants in Nairobi City Kenya, presented at 1st International Multidisciplinary Research Conference, Gretsa University, Thika.
  • Kariuki, C. & Gitau, J. K. (2017). Food Quality on Customer Satisfaction and Behavioral Intentions at Classified Restaurants: A Case Study of Carnivore Restaurant Nairobi City County Kenya, presented at 1st International Multidisciplinary Research Conference, Gretsa University, Thika.

Workshops Papers

  • Post-graduate Student’s Data Analysis Capacity Building Workshop held on 12th – 13th July 2019 at Kenyatta University. Title of Presentation: Quantitative Data Analysis using SPSS Statistics.
  • Staff Capacity Building Workshop held at Gretsa University on 30th April, 2018. Title of Paper: Attaining Effective Customer Service at Gretsa University.
  • Staff Capacity Building Workshop held at Gretsa University on 30th April, 2018. Title of Paper: Appropriate data analysis in academic research projects (Using SPSS).
  • Staff Capacity Building Workshop held at Gretsa University on 2nd January, 2018. Title of Paper: Setting Quality Examination Items—Application of Bloom’s Taxonomy.
  • Staff Capacity Building Workshop held at Gretsa University on 3rd May, 2016. Title of Paper: Creating and Maintaining Working Teams.
  • Staff Capacity Building Workshop held at Gretsa University on 3rd May, 2016. Title of Paper: Guiding Effective Research.
  • Staff Capacity Building Workshop held at Gretsa University on 30th January, 2015. Title of Paper: Developing Quality Teaching Course Outlines.
  • Staff Capacity Building Workshop held at Gretsa University on 29th September, 2014. Title of Paper: Delivering Excellent Customer Service.

Student Co-authored Publications

Publication in a peer-reviewed journal:

  • Ndunda, J.M. & Gitau, J. K. (2018). Dining Service Quality on Guest Loyalty at Severin Sea Lodge, Mombasa, Kenya. International Journal of Advanced Engineering and Management Research.

Paper presented at a Conference:

  • Gitau, J. K. & Atira, J.M. (2018). Workplace Stressors and Job Engagement of Frontline Employees at Gelian Hotel, Machakos Town, Kenya, presented at 2nd International Multidisciplinary Research Conference, Gretsa University, Thika.

Seminars Attended

  • Sustainable Tourism and Travel Agenda (STTA)/Young Change Makers Inter-Universities Students’ Seminar on Forest and Mountain Tourism held at Chuka University on 29th February, 2020.

Professional/Consultancy (Editor/Peer review in journals, Networks/Collaborations, External Examiner, Patents)

Professional Qualifications

Proficient in the usage and administration of:

  • Statistical Package for Social Sciences (SPSS): Statistics, AMOS, and LISREL
  • MS Word, MS PowerPoint, MS Access, MS Excel, MS Outlook and MS Publisher
  • Graphic Design Software (CorelDraw, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, and Adobe InDesign).

Editor in Journal

  • Managing Editor of Eastern Africa Journal of Contemporary Research (EAJCR) ISSN (Online: 2663 – 7367; Print: 2663 – 7359)

Community Service and Other Engagements

  • Community Outreach at Ilbissil Primary School, Kajiado. Catering to the needs of Maasai Girls rescued from FGM and Forced Marriages.
Details

Chairperson Hospitality and Tourism Management

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